FAQ:
How much counselling will I need?
Your counselling needs depends on your current overall health status and what you can afford. Generally, if you are experiencing higher levels of stress or have gone through sudden changes in your life, you may need to come in for more frequent counselling. This is something we can discuss during your session. I trust what you have to say about your needs and will encourage the best for you. The average amount of session with me are usually 10-12 sessions, although some individuals may need less and some may need more.
Is what I tell you confidential?
Yes. This covers your identity, what you disclose, your attendance and your status as a client. There are some exceptions to confidentially that a counsellor must legally act on if they arise:
- Known or suspected harm to a child or adult
- When a client has expressed a plan to harm themselves or someone else
- If counselling records are subpoenaed by the court. (The counsellor-client relation is not considered to be privileged.)
What if I miss an appointment?
Clients who fail to show up for a a scheduled appointment ("no show") will be billed for the full cost of their scheduled session.
Are counselling fees covered by provincial health plans/MSP?
Currently, counselling services are not covered under MSP.
Will my extended insurance cover my counselling services?
Possibly. Approximately, 60% of extended insurance plans cover counselling services. I advise you to check with your provider to ensure that you have coverage prior to booking. If you have any questions, please contact us for more information.
If I have extended insurance, do you direct bill to my provider?
We do not direct bill but we are covered by all major insurance providers. Clients will direct pay for each session and submit the receipt to their provider.
What is your cancellation policy?
We have 24-hour cancellation policy. Appointments cancelled with less than 24-hours notice are charged 100% of the session cost unless it’s extenuating circumstances.
We understand that life circumstances may make attend counselling on an ongoing basis difficult or even impossible. Clients who cancel 2 or more consecutive appointments will be asked to take a break from counselling sessions.
I am on provincial disability benefits (PWD) or CPP disability. Do those cover the cost of counselling?
Unfortunately at this time, they do not cover counselling services.
I am a parent with child who is 16+. Can I refer them myself?
It is understandable that a parent would like to contact us with questions regarding therapy for their child. If he/she/they decides that they would like to pursue counselling, I ask that they book in for sessions themselves, as this is often an important psychological step in the therapeutic process.
